PRIVACY POLICY
Last updated: 26 August 2026
1. About this Privacy Policy
Colwell Workplace Pty Ltd (ACN [701650982]) trading as Colwell Workplace (“Colwell Workplace”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information in connection with our website, enquiries and professional services.
Where the Privacy Act 1988 (Cth) and Australian Privacy Principles apply to us, we will handle personal information in accordance with those requirements. Where they do not apply, we aim to apply appropriate privacy practices consistent with the nature of our business.
2. Personal information we may collect
The personal information we collect depends on how you interact with us and the services we provide.
It may include:
your name, position and organisation;
email address, telephone number and other contact details;
information submitted through our website contact forms;
correspondence and communications with us;
information relating to employment, workplace matters, incidents, complaints, investigations, disputes, performance, injury management or workplace relations;
information provided to us by clients, employees, contractors, witnesses or other relevant persons in connection with an engagement;
billing, invoicing and business administration information; and
technical information associated with your use of our website, such as device, browser and website usage information.
In some engagements, we may receive information that is sensitive or confidential in nature. We will only collect and handle such information where reasonably necessary for our functions or activities and as permitted by applicable law.
3. How we collect personal information
We may collect personal information:
directly from you;
when you contact us or submit an enquiry through our website;
when you engage us to provide services;
during meetings, interviews, investigations, reviews or workplace assessments;
from your employer, organisation or another party involved in an engagement;
from publicly available sources where appropriate; and
through service providers or technology used to operate our business and website.
Where reasonable and practicable, we will collect personal information directly from the individual concerned.
4. How we use personal information
We may use personal information to:
respond to enquiries;
assess prospective engagements;
provide workplace relations, health and safety, HR, industrial relations, injury management, investigation, mediation, risk and related professional services;
conduct Workplace Health Checks and other workplace reviews;
communicate with clients and other relevant parties;
manage our client relationships and engagements;
prepare reports, recommendations and other deliverables;
manage invoicing and business administration;
operate, maintain and improve our website and services;
protect our legal rights and manage risk;
comply with legal, regulatory and professional obligations; and
carry out other purposes reasonably related to the reason the information was collected.
We will not sell personal information.
5. Workplace and client information
Our services may involve access to confidential workplace information and personal information concerning employees, contractors, managers and other individuals.
We recognise the sensitivity of this information and take reasonable steps to limit its collection, use and disclosure to what is appropriate for the relevant engagement.
The manner in which information is handled may also be governed by our engagement terms, confidentiality arrangements and instructions agreed with the client.
6. Disclosure of personal information
We may disclose personal information where reasonably necessary to:
our employees, contractors or professional advisers;
technology, cloud storage, website, email, accounting and other service providers supporting our business;
a client or other relevant party where disclosure forms part of an agreed engagement and is lawful and appropriate;
insurers, legal advisers or other professional advisers;
government agencies, regulators, courts or other authorities where required or authorised by law; or
another party with your consent.
We take reasonable steps to ensure third parties receiving personal information handle it appropriately.
7. Website and third-party services
Our website may use third-party services to provide website hosting, analytics, forms and other functionality.
These providers may process technical or personal information when you interact with our website.
Our website may also contain links to third-party websites. We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies.
8. Cookies and analytics
Our website may use cookies and similar technologies to operate the website, understand website usage and improve the visitor experience.
Depending on the technologies enabled on our website, information collected may include browser type, device information, pages visited, referring websites and general usage information.
You may be able to control cookies through your browser settings and any cookie controls provided on our website.
9. Data security
We take reasonable administrative, technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
These measures may include access controls, password protection, secure cloud-based systems, appropriate confidentiality arrangements and limiting access to information to persons who require it for legitimate business purposes.
No electronic transmission or storage system is completely secure, and we cannot guarantee absolute security.
10. Data retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to meet our contractual and professional obligations, and to comply with applicable legal and regulatory requirements.
When information is no longer reasonably required, we may securely destroy or de-identify it, subject to applicable record-keeping requirements.
11. Access and correction
You may contact us to request access to personal information we hold about you or to ask us to correct information you believe is inaccurate, incomplete or out of date.
We will consider requests in accordance with applicable law and may need to verify your identity before providing access or making a correction.
In some circumstances, we may be permitted or required to refuse access.
12. Privacy enquiries and complaints
If you have a question or concern about how we handle personal information, please contact:
Colwell Workplace Pty Ltd
Trading as Colwell Workplace
Email: info@colwellworkplace.com.au
We will endeavour to respond to privacy enquiries and complaints within a reasonable period.
Where the Privacy Act applies to the matter, you may also have the right to make a complaint to the Office of the Australian Information Commissioner.
13. Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business, website, technology or legal obligations.
The current version will be published on our website and identified by the “Last updated” date above.